Your customer experience is very important to us and we strive to make your online shopping experience as fun and enjoyable as possible.
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund.
Any refunds will be subject to the product being returned in a saleable condition, with no signs of use or damage to the product or packaging. If the product is not in the original packaging or is damaged in any way we are not obliged to refund you.
Please note, if you do wish to return an order within the 14 day period stated above, we require a receipt or proof of purchase and you must arrange your own courier/delivery service.
Return Address:
CasAroma, Carrer Dels Arbocers 54, Gata Residencial, Gata De Gorgos 03740 Alicante Spain
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us:- info@casaroma.es.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.